For any of you who follow this blog, you have noted that we are a few days late in getting this posted.
The reason is that I have been fulfilling caregiver responsibilities for the past week for my spouse who had a second hip replacement surgery. I bring this up only because whenever I have to interact with the healthcare system on a personal basis, it only magnifies the frustration and the dismay I feel for each of you who have serious and chronic problems and have to deal with this very broken system on a much more regular basis that do I. Serving as an advocate and on many days as a facilitator for those you who are patients here at NVC, has opened my eyes to the difficulty, the basic inequities, and the inhumanity that is built into our system. Dealing with it on a personal basis only confirms my frustration.
While I have to commend some of the segments of care - there was a warm and caring surgical nurse, a terrific CRNA who took time and really paid attention to her patient, a MA who listened – but by far the most of the “care team” where much more concerned with filling out paper work and treating the disease/problem rather than treating the person. It is very easy to understand how and why so many errors occur when the emphasis is on process and not on the goal itself.
How have we gotten to this point? Yes, the paper work is onerous, the repetition is a foolish waste of time and something that a portable medical record would fix – how about having the patient carry the record from one provider to the next and sign off on the transfers? How about taking into account the patient in some of the scheduling? It is our job to care for people but it seems we have forgotten that “people” are individuals, each with their own personalities, needs and wants. In our rush to protect ourselves from law suits, our rush to bill as much as we can, and perhaps even our rush to make sure we are able to disassociate ourselves from our fellow person’s suffering, have we turned our system of care into a mechanized, inhumane process.
At the Neuro Vitality Center we are committed to each person who comes through our door – patient, caregiver, friend or family. Each person has value and worth and must be treated with the dignity they deserve. Expect this from us. Maybe someday you will be able to expect it from other providers. It is what we hope for each of you.
COMPASSIONATE, EFFECTIVE, AFFORDABLE CARE